Crosby adopted his basic theories about quality in four Absolutes of Quality Management as follows: Quality means conformance to requirements,…
March 20, 2007
October 21, 2006
Does Ignorance Begets Confidence? – Dunning-Kruger effect
The Dunning-Kruger effect is a type of cognitive bias in which people believe that they are smarter and more capable than they…
October 14, 2006
I Wore the Juice – Unskilled and Unaware of it
On one fine morning in Pittsburgh (PA), on April 19, 1995, a man aged 44, known by the name McArthur…