Leadership Accreditation Patient Safety Measurement Improvement Healthcare Accreditation? Types of Data – A Practical Guide for Quality Professional Juran road map to quality Juran’s Quality Triolgy Quality Gurus PDCA (Deming Cycle) Deming’s System of Profound Knowledge The Rise of Deming Clean Care is Safer Care Crospy’s Four Absolutes Does Ignorance Begets Confidence? – Dunning-Kruger effect I Wore the Juice – Unskilled and Unaware of it 1 2 3 4 Share; Spread the Knowledge