After “To Err Is Human” (2000); The Institute of Medicine (IOM) published another influential book “Crossing the Quality Chasm“ (2002), This…
December 14, 2014
August 20, 2014
Patient Empowerment Experience
Scaling Up Shared Decision-Making, USA The Health Decision Sciences Centre at Massachusetts General Hospital has created a streamlined process whereby…
August 13, 2014
Patient Engagement – Successful Stories
Patients want to be engaged in their healthcare decision-making process and are increasingly asking for more responsive, open and transparent healthcare. Patients who are…
April 11, 2014
Statistical Process Control
These indicators can be used by healthcare providers, policymakers, and researchers to assess the performance of healthcare systems and identify areas for improvement. Some common healthcare indicators include:
January 12, 2014
What could we learn from others?
Healthcare as a service is very complex, but it’s not necessarily different from other industries; for a better healthcare performance…
May 31, 2013
Run Chart
A Run Chart is the most basic tool used to display how a process performs over time. It is a…
May 29, 2013
Histogram
A Histogram is a vertical bar chart that depicts the distribution of a set of data. Unlike Run Charts or…
May 15, 2013
Pareto Chart
A Pareto Chart is “a series of bars whose heights reflect the frequency or impact of problems. The bars are…
May 10, 2013
Nominal Group Technique
Nominal Group Technique, or NGT, is a weighted ranking method that enables a group to generate and prioritize a large…
May 7, 2013
Multi-voting as a Team Decision Tool
Multivoting is a group decision-making technique used to reduce a long list of items to a manageable number by means…
April 29, 2013
Clinical Audit 6 Stages
The clinical audit process seeks to identify areas for service improvement, develop & carry out action plans to rectify or…
April 25, 2013
Clinical Audit
Clinical audit is a quality improvement process that seeks to improve patient care and outcomes through systematic review of care…
April 22, 2013
Affinity Diagram
An Affinity Diagram is a tool that gathers large amounts of language data (ideas, opinions, issues) and organizes them into…
April 8, 2013
Brainstorming
Brainstorming is a tool used by teams to bring out the ideas of each individual and present them in an…
November 19, 2011
Team Development Model
Psychologist Bruce Tuckman published his “Forming Storming Norming Performing” model in 1965. This model describes the phases which teams tend to…
May 7, 2011
Healthcare Indicators – Effective Design
These indicators can be used by healthcare providers, policymakers, and researchers to assess the performance of healthcare systems and identify areas for improvement. Some common healthcare indicators include:
November 11, 2010
Healthcare Indicators
These indicators can be used by healthcare providers, policymakers, and researchers to assess the performance of healthcare systems and identify areas for improvement. Some common healthcare indicators include:
June 17, 2010
Fish-bone Diagram
Fish-bone Diagram is a quality tool that identifies many possible causes for an effect or problem. It can be used…
February 12, 2010
What is Quality?
Concerns for quality and process control is nothing new. Historians have traced the concept as far back as 3000 B.C. …
October 11, 2009
Types of Data – A Practical Guide for Quality Professional
These indicators can be used by healthcare providers, policymakers, and researchers to assess the performance of healthcare systems and identify areas for improvement. Some common healthcare indicators include:
March 17, 2009
Juran road map to quality
Juran’s Quality Planning Road Map can be used by individuals and teams throughout the world as a checklist for understanding…
March 16, 2009
Juran’s Quality Triolgy
The Quality Trilogy emphasizes the roles of quality planning, quality control, and quality improvement. Quality planning’s purpose is to provide…
December 12, 2008
Quality Gurus
Concerns for quality and process control is nothing new. Historians have traced the concept as far back as 3000 B.C. …